Why choose us:
“We pride ourselves as the UNIQUE Beijing local travel agency that provides a secure, reliable, fast and serene airport and train transfer service, with a 24-7 customer service. We don’t just assist our customers with hotel and airport staff communication but we are also efficient in handling unanticipated circumstances such as lost luggage, visa problems amongst many others. In case your luggage gets missing, you can be rest assured that we will launch an immediate luggage search to find it.
Choose us and make an exceptional start to your China trip!”
How do We ensure our services are always reliable & on time:
1, Our driver has to report their work in 5 procedures via Wechat app every time.
2, Before getting to Beijing, you’ll receive the following information from us:
Upon arrival in Beijing airport or train station, walk to the designated position as shown in the picture. There, you will meet our driver. In case you are unable to see our driver (this has never happened before), we strongly suggest you try the following procedure to get in touch with us. We will do our best to solve your problem on the spot.
Go to the information desk opposite the terminal exit (staff there speak English and are always ready to help), and ask the staff to make a phone call to your guide.
Call our 24-7 emergency line shown in our confirmation letter and ask for help.
The Mr orange welcome sign is the most distinctive one among the crowds of waiting people, And you will recognize it immediately:
Driver & Guide Service
Our driver can show you to the nearest toilet and currency exchange shop. Ask your guide if you need to change currency into local Chinese yuans.
At the hotel/airport, your driver will help you with luggage and check in formalities.
The trunks of our vehicles are spacious enough for you luggage.
Our vehicles are equipped with Wi-Fi, GPS devices, and a baby seat. Please ask your driver if you need a baby seat.
A short time will be given so you can go to your room and freshen up after which there will be an optional 30-minute introductory tour around your hotel provided by your guide. During this short tour, your guide will suggest to you the best restaurants and places to go shopping. He will label them on your map so that later you can easily find your way to these places all by yourself.
Our vehicles are equipped with GPS system and in car WI-FI device.
Why Choose Mr orange:
FAQs about the Transfer Services
What if my flight is delayed?
- We stay on track with your flight status. We make sure to confirm your boarding information with the airline one hour after your scheduled departure. We get confirmation you are aboard and that your flight is on time.
- By using a cell app, our operations staff and guide double-check the arrival time on the arrival day. We use a real-time flight tracking. Our guide will be at the terminal 10 minutes before your arrival time, and you will take minimum of 30 minutes to 1 hour after arrival to clear custom and collect your luggage.
Mobile App for real-time flight information
What if my flight arrival time is early or late?
For any flight arriving before 6am or after 10pm, we only provide a driver transfer service. Our drivers are experienced and speak a little English. To ensure smooth communication between you and the driver, we have designed a bilingual instruction paper that is carried by the driver, with a range of questions and answers in both Chinese and English. Also, a translator support is available by calling one of our emergency contact. We will try our very best to solve your problem on the spot.
How much weight am I allowed to take to China? And how much would I have to pay for extra weight?
Typical weight allowances for international flights ranges from 20–40 kg. For domestic flights weight allowance is 20 kg. For extra weight, there is a charge of 1.5% of the total airfare per extra kilo. Please make sure you confirm with your airline. Also, in case you if you’re bringing excess or oversize luggage we recommend you inform about it so we can make necessary arrangements if a special care is needed for your luggage (oversize luggage).
What should I do if my China visa expires?
There is no need to panic if your China visa is about to expire, just inform us and ask your guide to show you to the Beijing Entry and Exit Administration Bureau to extend your visa. Our local office in Beijing can provide a document to prove your status as a tourist and your departure date. Normally, It should take 3 working days to complete the procedure.
The hotel pick-up and drop-off area should be within the middle ring road of Beijing. For further distance there might be an extra cost for the transfer. Your travel advisor will give you a notification about this.
If we are not able to adhere to the terms and conditions of the contract due to war, flood, typhoon, fire, strikes, storm, earthquake, or any other unforeseen condition, we will inform customers at the first possible opportunity and offer the best possible solutions. The final bill shall be settled based on the actual services we offer;
- Up to 7 days before departure: 100% refund of all monies paid, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
- From 3 to 7 days before departure: 90% refund, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
- Within 3 days before departure: no refund.
We regret we are unable to refund any amount after the tour has commenced for cancelled services due to non-participation, early departure, late arrival, or missed days on tours.
- For groups of more than 10 people: This is handled on a case-by-case basis. Please consult with your travel advisor regarding the cancellation policy for your group.
What Makes Us Different:
We will arrange your guide as soon as your tour is confirmed with us. Before your departure, your guide’s contact information and photos will be sent to you. You may call your guide prior to departure if you want.
Confident and reliable
We provide our customers with competent and reliable drivers. Our drivers are accustomed with routes to tourist destinations, hotels, and restaurants.
About our Vehicles
Our vehicles are licensed and registered by the Beijing tourism administration.
Our vehicle will be fully equipped with in-car Wi-Fi, baby seat if needed, GPS and traffic reporting software. In order to save time and attempt to avoid traffic congestions, our in-car traffic reporting software will give your driver an idea of the traffic situation ahead.
We replace our tour vehicles after every 4 years, as such your tour vehicle will be less than 2 years old.
In order to give you a perception of your tour car, we’ll send you photos of our tour car before your departure.
All our vehicles are insured and each seat covers up to 50,000 RMB.
Safe and comfortable
We are experienced in dealing with unpredictable circumstances such as tracing for lost luggage, visa problems, etc. Our tour guide and driver are friendly, enthusiastic and are adamant to assist you! Feel free to let your guide know if you need any help.
Our base in Beijing has more than 50 experienced local staff to solve your problems on the spot.